Neat Device Support and Configuration

Neat Device Support and Configuration

Supported devices :

  • Neat Board 50
  • Neat Board Pro 
  • Neat Frame

Instructions to enable apps for your Neat Pulse Management Platform tenant

Step 1: Log into your Neat Pulse Management Platform tenant (pulse.neat.no) that has the App Hub enabled. 
Step 2: Click on the “Apps” menu from the left hand options and enable the Video Window app
Step 3: Go to devices and add a new device.
Step 4: Make a note of the enrollment code.
Step 5: Factory reset your Neat device if it is already in use.
Step 6: Follow the install wizard as appropriate for the type of device you are setting up. For example, for Neat Pad, once you get to the “Choose Setup” screen, select “Add Neat Pad for room availability” then continue with the wizard. For Neat Frame and Neat Board, you don’t need to use this step.
Step 7: When you get to the Neat Pulse screen, enter the enrollment code from step 4.
Step 8: Wait for the device to enroll into Neat Pulse Management Platform, this may take a couple of minutes.
Step 9: When selecting a platform, choose “Other”.
Step 10: For collaboration or workplace experience apps (for Neat Boards and Neat Frames), choose the app or apps you want to use (Please make sure Video Window is selected at this step)
Step 11: Next, tap to launch the Neat apps.
Step 12: The chosen app or apps will now install and you can now configure these according to the app provider’s requirements (For Video Window, the login process is included in the email you should have received with the 16 Digit Login Code for your Office Device)
Step 13: Further apps can be installed or uninstalled on the specific device’s page on Neat Pulse Management Platform


If you run into any issues or need further guidance on using Video Window on a Neat Device please contact cs@videowindow.com.





    • Related Articles

    • Cisco collaboration device instructions

      Supported devices Any Cisco endpoint that is web engine capable and updated to RoomOS 11. Including.... Webex Board – any generation Desk Desk Pro Desk mini Room Bar – connected to a touch screen Room Kit mini – connected to a touch screen (in ...

    • Chromebook Support

      Chromebooks are not officially support by a dedicated app by Video Window. The browser based version of Video Window can be accessed via web.videowindow.com and can be used to either test or temporarily deploy Video Window on Chromebooks. However, ...

    • How much bandwidth does each Video Window device use?

      Each Video Window uses 2-3 mbps (megabits per second) per device at a specific location for High Definition Quality. The number of Video Windows connected in a group makes only a small difference to the overall usage with each new device adding ...

    • What’s the difference between an office and remote device?

      An “Office Device” is designed to be placed in the office on a large touchscreen. The video feed is always on. The video feed is 4k. A “Remote Worker” license has the option for the video to be on or off, is designed for a tablet or smaller device ...

    • Clearing the cache of your Video Window device

      1 Close your Video Window app PC: on the keyboard press “Windows” and then with your mouse right click the Video Window icon on the taskbar, then click “close Video Window app” Mac: whilst Video Window app is open on the keyboard press “command + q” ...