General Questions
How to delete AppData for PC / Mac
To completely remove all data from the device for technical troubleshooting Step 1 Uninstall the Video Window application on this computer. Step 2 go to these folders... PC: C:\Users\<user>\AppData\Roaming\ MacOS: /Users/<user>/Library/Application ...
Clearing the cache of your Video Window device
1 Close your Video Window app PC: on the keyboard press “Windows” and then with your mouse right click the Video Window icon on the taskbar, then click “close Video Window app” Mac: whilst Video Window app is open on the keyboard press “command + q” ...
Cleaning and Disinfecting your Touch Screen Display
Review the information below regarding cleaning or disinfecting your Video Window touch screen. Cleaning / Disinfecting your Touch Screen To prepare for cleaning the touch screen, it is recommended that you power off your screen. This is simply to ...
How can I get started with Video Window?
You can request a trial by clicking here and clicking the blue “Request Trial” button in the top-right corner! You can also email us at info@videowindow.com!
How many Video Window groups can I have?
You can have unlimited groups per customer, with up to 10 Video Window devices per group.
What resolutions can I get with Video Window?
You can achieve up to 720p at 30fps.
This is neat! I want a Video Window! How much does this cost?
Please reach out to our team at info@videowindow.com, or leave a message by clicking the blue chat icon in the bottom-right corner of our website, and our sales team would be happy to discuss pricing with you!