General Questions
Can I use Android or iOS devices as office devices?
This is possible but not recommended – for a detailed chat about this it would be best to talk to an account manager who can give a detailed overview as to how Office / Remote licenses operate on different pieces of hardware
What is the timer?
The timer is a setting that is controls how long audio stays connected after a device joins the call. This setting is mainly privacy focused as having audio enabled at all times can be privacy risk It also helps reduce background noise in the office ...
How to delete AppData for PC / Mac
To completely remove all data from the device for technical troubleshooting Step 1 Uninstall the Video Window application on this computer. Step 2 go to these folders... PC: C:\Users\<user>\AppData\Roaming\ MacOS: /Users/<user>/Library/Application ...
Clearing the cache of your Video Window device
1 Close your Video Window app PC: on the keyboard press “Windows” and then with your mouse right click the Video Window icon on the taskbar, then click “close Video Window app” Mac: whilst Video Window app is open on the keyboard press “command + q” ...
Cleaning and Disinfecting your Touch Screen Display
Review the information below regarding cleaning or disinfecting your Video Window touch screen. Cleaning / Disinfecting your Touch Screen To prepare for cleaning the touch screen, it is recommended that you power off your screen. This is simply to ...
How many Video Window groups can I have?
You can have unlimited groups per customer, with up to 10 Video Window devices per group.